FAQ

Welcome! Here are answers to some of the most commonly asked questions about our policies and procedures. If you need further assistance, please contact our customer service team.

 

How do I cancel an order?

To cancel your order, please reach out to us as soon as possible after placing it. We’ll do our best to accommodate your request if the order has not yet shipped. Unfortunately, we cannot cancel orders that have already shipped, so prompt communication is essential.

 

Shipping Policy 

Delivery Timelines: Orders are shipped once a week on Mondays. We offer a variety of shipping options through FedEx to meet your delivery needs. Here's an overview of their primary options:

 

Domestic Shipping within the U.S. 

FedEx Ground®: Delivers packages to businesses within 1–5 business days, depending on the distance to the destination. For residential deliveries, FedEx Home Delivery® operates every day of the week, including weekends.

FedEx Express Services:

FedEx Priority Overnight®: Next-business-day delivery typically by 10:30 a.m.

FedEx Standard Overnight®: Next-business-day delivery by 3 p.m. to most U.S. addresses.

FedEx 2Day®: Delivery in 2 business days by 4:30 p.m. to most areas.

FedEx Express Saver®: Delivery in 3 business days by 4:30 p.m. to most areas

Please note that these delivery times are estimates and can vary based on factors such as origin and destination locations, customs processing for international shipments, and unforeseen circumstances like weather conditions. For the most accurate delivery estimates tailored to your specific shipment, it's recommended to use FedEx's Rates & Transit Time Tool or contact FedEx customer service directly.

 

Do you ship to my state?

We ship to most states across the country, but please note that some states have specific regulations that may restrict or prohibit alcohol shipments. We’re committed to helping you with any questions about shipping to your location, so if you’d like to confirm availability or discuss options, please don’t hesitate to reach out to our team for further assistance."

 

What is your summer shipping policy?

During summer months, we understand that high temperatures can affect wine quality. As a courtesy, we offer a free hold option so that your wine is safely stored with us until cooler weather. Customers choosing to ship during summer months do so at their own risk, and we are not responsible for any heat damage that may occur during transit.

 

How are my wines shipped?

All of our wines are carefully packaged at our climate-controlled storage facility, using secure Styrofoam shippers to ensure they arrive safely at your doorstep. We’re pleased to offer this service with no additional charges for handling or packaging materials.

 

Quality Statement and Return Policy

Clos de la Clos Wines takes pride in our sourcing and all wines should be in excellent condition, or as specifically described in the offer, at the time of delivery. Minor cosmetic imperfections, like small scuffs on the label or capsule, do not affect this evaluation. We strive to describe each bottle accurately, highlighting any factors that could impact its quality. However, as wine is a living product, certain spoilage factors may be impossible to detect. Upon request, we’re happy to provide photos of wines you’re considering for purchase.

If you receive a bottle that does not match the description provided at the time of purchase, please inform us within 48 hours of receiving your shipment. We’ll work with you to resolve the issue by arranging a replacement or return, depending on the situation

* To qualify for a replacement or return, please send photos of any damaged or leaking bottles to support@closdelaclos.com within 48 hours of delivery.

 

What are valid reasons for returning a wine?

We accept returns in the following cases:

Incorrect items were shipped (e.g., wrong wine, vintage, or varietal)

Damaged items (e.g., broken bottle upon delivery)

 

What are invalid reasons for returning a wine?

We generally cannot accept returns for the following reasons:

Personal preference (e.g., you did not enjoy the taste or style of the wine)

Improper storage of the wine after delivery

Shipping during high temperatures, if no hold option was chosen

Faulty wine (e.g., corked or oxidized) as refunds are not offered in these cases

We encourage our customers to explore new wines with an open mind, but returns based on taste or preference alone are not eligible.