Shipping policy

Where we ship
We ship within the United States to the states offered at checkout. We can't ship internationally, to P.O. boxes or to APO/FPO addresses. If your state isn't offered, email us and we'll tell you what's possible.

Adult signature required
Every shipment contains alcohol. An adult aged 21 or older must sign for it with a valid photo ID. Carriers can't leave wine at the door. If no one is available, ask us to ship to your workplace, or redirect the package to a FedEx location for pickup.

When your order ships

As soon as possible: orders leave our climate-controlled warehouse within 1–3 business days.
On a date you choose: pick a ship date in your cart (up to 90 days out) and we'll send it that day.
Hold my shipment: choose "Hold my shipment" in your cart and we'll store your wine until you tell us to send it.

Ground shipments leave Monday through Wednesday, so wine never sits in a carrier hub over a weekend. If your ship date falls on a Thursday or Friday, Ground orders go out the following Monday. 2-Day and Overnight shipments leave Monday through Thursday.

Weather holds
Heat and freezing temperatures can damage wine in transit. When the forecast along the route or at your address is 80°F or above, or 32°F or below, we hold Ground shipments in our temperature-controlled warehouse at no charge until conditions are safe. We'll email you before holding an order. You can then:

keep the free hold until the weather breaks,
upgrade to 2-Day or Overnight to shorten time in transit, or
ask us to ship anyway, at your own risk. Heat or cold damage on shipments sent at the customer's request isn't covered.

Shipping costs
Shipping is calculated at checkout from your address and the number of bottles. Orders of 12 bottles or more pay the 12-bottle rate. Every order is packed in protective Styrofoam shippers, with no added charge for handling or packaging.

Pickup
Choose Pickup at checkout to collect your order free from our Los Angeles warehouse, 8970 Ellis Ave, Los Angeles, CA. Orders are usually ready in 2–4 days, and we'll email you when yours is. Please bring a photo ID showing you're 21 or older.

Damaged or missing shipments
Inspect your shipment on arrival. If a bottle is broken or leaking, email photos to support@closdelaclos.com within 48 hours of delivery and we'll arrange a replacement or refund. See our Refund Policy for details.

Undeliverable packages
FedEx makes up to three delivery attempts. If a package comes back to us because no adult was available or the address was wrong, we'll reship it at your cost or refund the wine less shipping both ways.

Questions? Email support@closdelaclos.com.